The Answers You Need
Where is Balloon Empyre Located?
Beautiful State of Colorado! We work by delivery and on-site installation in the greater Denver Metro Area. At this point we don't have a storefront shop that you can visit, since almost everything we create requires a lot of room to transport!
What is the BEST WAY TO ORDER?
By filling out the quote request form here on the website. Balloon decorations are designed and customized for each client's specific needs, we work via email by exchanging photos and will only discuss pricing in writing. Both parties can review order details at any time, versus a conversation over the phone where words can get easily lost. We can provide quick responses through email while at other events or after-hours.
If you prefer to speak to us, office hours are Mon-Fri 9am-5pm
WILL BALLOON EMPYRE DO SITE VISITS?
Online quotes are free. If you'd like us to do a site visit before your event it will be subject to consultation fee.
HOW FAR OUT SHOULD I BOOK A DECORATION FOR MY EVENT?
As soon as possible. Some months are busier than others, and event decorations are first come first serve. Deposit of 50% of total order must be made in order to hold the event date and total due must be consolidated 10 days prior to your event
DO YOU CHARGE TO DELIVER, SET UP OR REMOVAL & TAKE DOWN?
Yes, delivery fee will vary depending on size of order & delivery area. We charge additional fees if we need to hang, install or use our frames or backdrops for example. Removal or take down of our frames & balloon cleanup is charged as a flat fee of $250.
WHAT PAYMENT OPTIONS DOES BALLOON EMPYRE ACCEPT?
Once the service is booked, an invoice will be sent out. Clients can pay online directly through the invoice with a credit/debit card. If other payment arrangements by cash or company check need to be made, it can also be arranged.
WHAT IS BALLOON EMPYRE'S CANCELLATION POLICY?
All sales are final. We take action promptly after a client books an event by ordering supplies and reserving the time/date for decoration. Client may cancel an order 30 days or more prior to event date and will be eligible only for a credit on next event equal to monies paid. Orders less than 30 days from the event date are not eligible for cancellation. Balloon Empyre does not provide refunds on any order.
HOW LONG ARE BALLOONS GUARANTEED TO LAST?
We use the best quality balloons.
We have had some decorations last for over a month!
However, we cannot guarantee how long the balloons will last once delivery or set up is complete. Life of balloons will vary depending on care, environment & other variables including mishandling.
Store balloons in a cool, dry environment out of direct sunlight and away from air conditioning.
Balloon care tips:
When ordering outdoor installations, a shaded area is always recommended. Direct sunlight may cause balloons to expand and pop. Same with indoors, if balloons are exposed to direct sunlight through windows.
Low temperatures below 60° may cause helium molecules to shrink, reducing the size and float time of balloons. Outdoors or Indoors with AC in the direction of the balloons.
Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).
Do not release balloons outdoors! Power failures can result if these balloons become entangled in electric lines and are harmful to animals.
LATEX BALLOON WARNING: CHOKING HAZARD
Children under 8 years can choke or suffocate on un-inflated or broken balloons. Adult supervision is required. Keep un-inflated balloons away from children. Discard broken balloons at once.
Balloon Empyre is not liable for popped balloons once they are no longer in our care.
DOES BALLOON EMPYRE OFFER BALLOON RELEASE SERVICES?
Absolutely not! We also strongly discourage our clients doing balloon releases.
*We offer Green Clean-Up as a service to our clients. We properly dispose of our beautiful balloons, pick up and re-use the framing, supports and re-purpose certain decorative items to reduce the amount of objects that go into the landfill. Releasing them into the atmosphere, we wouldn't have control over where in the world they may end up.
We recommend that our clients specify if they would like this service after an event when booking.
We source quality materials & use creativity to arrange them with care for life's special occasions.
We do not support or condone, nor will we facilitate the deliberate release of balloons.
Effective date: September 12, 2019
Balloon Empyre LLC ("us", "we", or "our") operates the https://www.balloonempyre.com/ website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the https://www.balloonempyre.com/ website operated by Balloon Empyre LLC
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Balloon Empyre LLC uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, Balloon Empyre LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Balloon Empyre LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Balloon Empyre LLC
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: email@example.com